Hi Friend, I am Sofia Carter.If your eprint is unable to perform its job, you need to check the internet connection. To receive the eprint jobs on your HP printer, your device must be turned on and connected to an active internet connection. Restart your printer and clear the existing error. Print the test page to make sure that everything is working fine. If you are still facing the HP eprint not printing problem, contact HP support and get expert advice to find and fix the error.